Documentation

Contents

Getting Started

Learn the basics of Bot247 and set up your first chatbot

Welcome to Bot247

Bot247 is a powerful AI-powered chatbot platform designed specifically for organizations. Our platform enables you to create, customize, and deploy intelligent chatbots that provide 24/7 automated inquiry handling, streamlining your entire operational process with intelligent responses and efficient handling.

Key Features
  • 24/7 Automated Support
  • 150+ Languages Support
  • Knowledge Base Integration
  • Customizable Themes
  • Advanced Analytics
  • WhatsApp Integration
System Requirements
  • • Modern web browser (Chrome, Firefox, Safari, Edge)
  • • Internet connection
  • • Basic knowledge of your organization's processes
  • • No special hardware requirements

Quick Start Guide

  1. Create your Bot247 account
  2. Select a subscription plan
  3. Set up your chatbot configuration
  4. Customize appearance and themes
  5. Add your organization's knowledge base
  6. Deploy to your website

Setting Up Your Account

Step 1: Registration

Visit the Bot247 signup page and provide:

  • Organization name and email address
  • Contact information
  • Organization type and size
  • Primary use case for the chatbot
Step 2: Plan Selection

Choose from our available plans:

Free Trial

Explore Bot247 features

Free Trial
  • Upto 50 chat sessions/month
  • Upto 10 FAQ uploads

Basic Plan

Perfect for small organizations

₹3,000/month
  • Upto 200 chat sessions/month
  • Unlimited FAQs upload

Pro Plan

Advanced features and analytics

₹7,000/month
  • Upto 1500 chat sessions/month
  • Unlimited FAQs upload

Advanced Plan

Enterprise-grade solution

₹10,000/month
  • Upto 4000 chat sessions/month
  • Unlimited FAQs upload

Chatbot Creation

Learn how to create and configure your chatbot

Creating Your First Chatbot

Before You Start

Ensure you have your organization's information, FAQs, and any specific requirements ready before creating your chatbot.

Chatbot Configuration
Basic Settings
  • Chatbot Name: Choose a friendly, professional name
  • Welcome Message: First message users see
  • Response Tone: Formal, friendly, or casual
  • Response Length: Concise, detailed, or adaptive
Advanced Settings
  • Fallback Responses: What to say when unsure
  • Escalation Rules: When to transfer to human representatives
  • Operating Hours: When the bot is active
  • Language Detection: Auto-detect user language

Building Your Knowledge Base

The knowledge base is the foundation of your chatbot's intelligence. It contains all the information your chatbot uses to answer user inquiries.

Content Sources
Supported Formats
  • • PDF documents
  • • Word documents (.docx)
  • • Web pages (URL import)
  • • CSV files
Content Categories
  • • Service requirements
  • • Operational procedures
  • • Deadlines and dates
  • • Pricing structures
  • • Product/service information
  • • Company facilities
File Size Limits & Requirements
Document Upload Specifications
Maximum File Size: 10MB per document

Each individual file (PDF, DOCX, CSV) must not exceed 10 megabytes in size.

Supported File Types:
  • PDF: Portable Document Format (.pdf) - Text-based PDFs work best
  • Word Documents: Microsoft Word format (.docx) - Modern format only
  • CSV: Comma-separated values (.csv) - For structured data
Processing Guidelines:
  • Ensure text is selectable in PDFs (not scanned images)
  • Use clear formatting and structure in documents
  • Avoid password-protected files
  • Files with complex layouts may take longer to process
Best Practices
✓ Do
  • • Keep information current and accurate
  • • Use clear, simple language
  • • Organize content by categories
  • • Include common variations of questions
  • • Compress large files before uploading
✗ Don't
  • • Upload outdated information
  • • Use overly technical jargon
  • • Duplicate content across categories
  • • Include sensitive personal data
  • • Upload files larger than 10MB

Customization

Customize your chatbot's appearance and behavior

Customizing Your Chatbot's Appearance

Make your chatbot match your organization's branding with our comprehensive theming options.

Customization Options
Basic Settings
Chatbot Name
Primary Color
Secondary Color
Advanced Settings
Border Radius
Icon Change
Pulsating Effect

Enhance user engagement with a subtle pulsating effect on your chatbot widget. This visual cue draws attention without being intrusive, indicating activity or a new message.

  • Enable/Disable: Toggle the pulsating effect on or off.

    • Pulsating

    Non-Pulsating

    Embedding Your Chatbot

    Integrate your chatbot seamlessly into your website with our flexible embedding options.

    Integration Methods
    JavaScript Widget (Recommended)

    Add a floating chat widget to any page with a simple script tag.

    <script src="https://chat.bot247.live/widget.js" data-chatbot-id="your-chatbot-id"> </script>
    Iframe Embed

    Embed the chatbot directly into a specific area of your page.

    <iframe src="https://chat.bot247.live/embed/your-chatbot-id" width="400" height="600"> </iframe>
    Allowed Embed Domains

    Control where your chatbot can be embedded by specifying allowed domains. This security feature prevents unauthorized use of your chatbot on other websites.

    Domain Configuration
    • • Add your website domains (e.g., yourcompany.com)
    • • Support for subdomains (e.g., *.yourcompany.com)
    • • Multiple domain support
    • • Localhost support for testing
    Example Configuration
    Allowed Domains: • https://yourcompany.com • https://www.yourcompany.com • https://admissions.yourcompany.com • https://localhost:3000 (for testing)
    Security Benefits
    • • Prevents unauthorized chatbot usage
    • • Protects your usage quotas
    • • Maintains brand integrity
    • • Ensures compliance with organizational policies

    Analytics & Reporting

    Monitor performance and gain insights from your chatbot data

    Analytics Dashboard

    Get comprehensive insights into your chatbot's performance and user interactions.

    Key Metrics
    1,245
    Total Conversations
    5,678
    User Queries
    89%
    Resolution Rate
    2.4m
    Avg Response Time
    Popular Topics
    Service Requirements
    456
    Operational Deadlines
    345
    Pricing Inquiries
    234
    Conversation Analysis
    Tracking Features
    • • Real-time conversation monitoring
    • • User satisfaction ratings
    • • Response accuracy metrics
    • • Conversation flow analysis
    Insights & Trends
    • • Peak usage hours
    • • Common question patterns
    • • User engagement metrics
    • • Performance benchmarks
    Data Management Features
    Search & Filter
    • • Filter by date range
    Export Options
    • • Export to PDF

    Managing Conversation History

    Access and analyze all conversations to improve your chatbot's performance and understand user behavior patterns.

    Privacy & Compliance
    Data Protection
    • • All conversations are encrypted
    • • GDPR and relevant data privacy compliant
    • • Automatic data retention policies
    • • User consent management

    Troubleshooting

    Common issues and solutions

    Troubleshooting Guide

    Chatbot Not Responding
    Symptoms
    • • Chatbot widget not appearing
    • • Messages not being sent
    • • No response from chatbot
    Solutions
    1. Check if chatbot status is "Active" in dashboard
    2. Verify embed code is correctly placed
    3. Clear browser cache and cookies
    4. Check browser console for JavaScript errors
    5. Ensure your plan hasn't exceeded usage limits
    Knowledge Base Issues
    Symptoms
    • • Chatbot giving incorrect answers
    • • "I don't know" responses too frequent
    • • Document upload failures
    Solutions
    1. Review and update knowledge base content
    2. Add more variations of common questions
    3. Check file formats are supported
    4. Ensure files are under size limits (10MB)
    5. Re-train chatbot after major updates
    Performance Issues
    Symptoms
    • • Slow response times
    • • Widget loading slowly
    • • Timeout errors
    Solutions
    1. Check your internet connection
    2. Optimize knowledge base size
    3. Consider upgrading your plan
    4. Contact support for server status
    5. Implement caching strategies

    Still have questions?

    Our intelligent assistant is here to help you navigate Bot247 and answer any questions you might have about our platform.

    You can chat with our AI assistant using the widget in the bottom-left corner